Terms & Conditions

zkipzkip is a platform operated by Speedrun Labs (see the legal notice). It lets you buy a zkip: a right of access to the priority entrance of a partner venue (café, shop, museum, cinema…).

The venue is the seller of that priority access: it sets its price, welcomes you, and issues you an invoice if you ask for one. zkipzkip is the intermediary: we provide the app and collect the payment on the venue’s behalf.

Every venue on zkipzkip is a business. We check and approve each one by hand before it appears in the app.

• zkipzkip is for people aged 15 and over.
• The information you give must be accurate, and your password kept secret. Tell us right away if you think someone else is using your account.
• You can delete your account at any time, from the app: Profile → Delete my account.

• Price: set freely by the venue, per person, all taxes included. It may be higher at peak times. The total price is always shown before you pay.
• Group: one zkip covers 1 to 8 people, who enter together.
• Validity: 2 hours from purchase. The deadline is shown in the app.
• Single use: your zkip is a QR code, scanned by the venue at the priority entrance. Once scanned, it cannot be used again — including a copy or a screenshot.
• What it includes: priority access, and only that. Whatever you then buy on site (a meal, a ticket, an item) is paid to the venue as usual.
• Availability: each venue limits how many zkips are in circulation at once, and may pause its sales. A venue that is closed or full does not sell zkips.

Payment is processed by Stripe, by card, Apple Pay or Google Pay. Your card details are never passed to us.

Your zkip is activated as soon as Stripe confirms the payment. A PDF receipt is available for each zkip in My zkips; for an invoice, ask the venue.

For 15 minutes after purchase, as long as your zkip has not been scanned, you can cancel it from the app (Cancel and refund): you get a full refund, to your payment method, within a few days depending on your bank.

If the venue could not honour your zkip (closed, priority entrance unavailable, unjustified refusal), write to support (support@zkipzkip.app) with your zkip code: once checked, you are refunded.

A zkip that has been used, or that expired without being presented, is not refundable.

As a zkip is an access service to be used within 2 hours of purchase, the 14-day right of withdrawal does not apply (article L221-28 of the French Consumer Code). The 15-minute window is offered by zkipzkip on top of your statutory rights, not instead of them.

We commit that the zkip you paid for is valid and recognised when scanned, and to refund a zkip the venue did not honour.

The welcome, service and products on site are the venue’s responsibility. zkipzkip does not guarantee there will be no wait at all once inside.

In the app, venues are ranked by distance, nearest first. No venue pays for a better position.

• Reselling zkips, or buying them in order to resell them.
• Trying to get around payment, forge a QR code or reuse a zkip.
• Using the app to harm a venue or other users.

In case of fraud, we may suspend the account concerned. We will tell you why, and you will be able to respond.

What we collect, why and for how long: it is all in the privacy policy.

• Sign-up: in the app, with your business’s legal details. We approve each venue by hand. Your bank details and identity are collected by Stripe (Stripe Connect) and never pass through us.
• Prices and quantities: you set your price per person, optionally a peak-time price, and how many zkips are in circulation at once. You can pause your sales at any time.
• zkipzkip’s fee: a commission on each zkip sold, at the rate shown in your pro space when you sign up, depending on the payout option you choose. No subscription. A refunded zkip carries no commission. A monthly statement is available in your pro space.
• Your commitments: honour any valid zkip presented at your priority entrance during your displayed opening hours, keep those hours up to date, and issue an invoice to any customer who asks. VAT on the zkip price is yours.
• Scan stations: you can create scan-only logins for your team; you remain responsible for how they are used.
• Tax obligations: like any platform, zkipzkip reports the income earned by its sellers to the tax authorities every year (EU DAC7 directive).
• Suspension and termination: except for fraud or serious breach, we give you at least 30 days’ notice, with our reasons, before ending our relationship. You can stop at any time. For any complaint: contact@zkipzkip.app.

Write to support first (support@zkipzkip.app): most problems are solved in one message.

If the disagreement persists, you may refer it free of charge to a consumer mediator: being appointed — will be stated here before the app is published.

These terms are governed by French law. In case of dispute, you may bring proceedings before the court where you live.

We will publish the new version here, with its date, and let you know in the app or by email before it applies. A zkip already bought remains governed by the terms in force when you bought it.