support

yes, for 15 minutes after buying, as long as your zkip hasn’t been scanned: my zkips → your zkip → cancel and refund. you get a full refund, back on your payment method within a few days (the delay depends on your bank).

2 hours after purchase. the deadline is shown under your qr code, and if you allowed notifications, we remind you before it expires.

a zkip only works once: it’s refused if it was already scanned, if it has expired, or if it was bought for another venue. open it in my zkips: its status is shown there.

if you think it’s a mistake, write to support@zkipzkip.app with your zkip code (under the qr code) and we’ll look into it.

each venue opens a limited number of zkips at a time, so the priority entrance stays… priority. try again in a few minutes, or turn on the alert: we’ll ping you as soon as a spot frees up.

the pdf receipt for each zkip is in my zkips.

for an invoice, ask the venue directly: they’re the ones selling you priority access, zkipzkip is the go-between that collects the payment for them.

check your spam folder first. if it’s not there, or the link has expired: log in to the app with your email and password, then tap resend the confirmation email. only the latest link works.

right in the app: profile → delete my account. your details are erased; if you’ve already bought zkips, those purchases are anonymised rather than deleted, because french law requires accounting records to be kept for 10 years. it’s all explained in the privacy policy.

a question, a glitch, or you just want to vibe with the support crew: support@zkipzkip.app

if it’s about a purchase, add your zkip code: it’s much faster.